Shipping Policy

Store process - US-focused process: gocontigo ships orders only to addresses in the United States, and standard delivery is free on every US order.

Processing and transportation estimates

Service approach - Everyday detail: Orders are prepared in 1-2 business days. After shipment, carrier transit is estimated at 4-6 business days.

Taxes

What this means - Accessible timing: We assess and collect applicable taxes according to governing law rather than promising a fixed tax exemption.

Shipment tracking

Customer outcome - Documented handling: A tracking number is sent after the carrier accepts the parcel; the first tracking event may appear after a short carrier delay.

Address corrections and cancellation

What to expect - Store-specific review: If a US address needs correction, notify us before dispatch. Cancellation remains possible before shipment only.

Store contact information

Service note - Measured expectation: gocontigo handles questions about this page through the contact details below.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigolilac.shop

Phone: 512-743-7642

Physical and return address: 12425 Golden Knight Cir, Orlando, Florida, 32817, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Standard shipping eligibility and timing

Practical application - US-focused procedure: Free standard shipping applies to every United States order with no minimum purchase. The daily order cutoff is 5:00 PM (America/Los_Angeles); processing remains 1-2 business days and begins before the separate 4-6-business-day carrier transit estimate.