Refund Policy
Applicable procedure - Focused expectation: gocontigo provides customers 30 days after receipt to ask for either a return or an exchange.
Return eligibility
Applicable procedure - Policy-based practice: Customers should contact us before the 30-day deadline and return the product with its included components and purchase record.
How this rule works - Accessible support: Customized items, clearance and Final Sale goods, gift cards, and opened products of an intimate or hygiene-sensitive nature are excluded from discretionary returns.
Process overview - Order-specific practice: Customers retain their rights for damaged, defective, incorrectly sent, or missing products even when an item category is otherwise excluded.
Refund method and timing
Important context - Measured commitment: The merchant first receives and inspects the approved return, then issues credit to the payment method used for the order; issuer posting normally takes 5-10 business days after issuance.
Return destination
12425 Golden Knight Cir, Orlando, Florida, 32817, United States
Exchange requests
Storefront practice - Service-led standard: Exchange requests follow the same 30-day deadline and are completed after the replacement option is verified.
Cancellation before shipment
Service note - Transaction-focused rule: Contact us before dispatch to request cancellation; after dispatch, the order follows the return and exchange process described here.
Return shipping responsibility
Service commitment - Careful framework: Customers are not charged approved return shipping: gocontigo covers it for no-reason requests as well as quality and fulfillment errors.
Business and support information
Store process - Service-led procedure: For policy or order assistance, customers may contact gocontigo through the following channels.
Business name: gocontigo
Trade name: gocontigo
Email: support@gocontigolilac.shop
Phone: 512-743-7642
Physical and return address: 12425 Golden Knight Cir, Orlando, Florida, 32817, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
Return-label service and charges
Customer information - Plain-language review: Customers receive a free prepaid return label for approved change-of-mind and damaged, defective, wrong, or missing-item returns; gocontigo pays that postage and charges no restocking fee.