FAQ

Where can I send an order question?

Store process - Accessible choice: Email support@gocontigolilac.shop or call 512-743-7642 Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Where can I find safe-use information?

Customer standard - Transaction-focused direction: Follow the care, material, temperature, component, and safety instructions for the specific bottle, mug, tumbler, lid, or accessory.

How does the 30-day remedy work?

Policy in practice - Direct timing: Yes. During the 30-day window, eligible products can be returned or exchanged and gocontigo bears approved return postage.

Will the order include tracking?

Practical detail - Practical review: Each shipped order receives a carrier tracking number, which may take a short time to activate.

Where and when does a refund arrive?

Store practice - Straightforward summary: Approved refunds go back to the order's original payment source after receipt and inspection; financial-institution posting usually takes 5-10 business days after issuance.

May I stop an order before dispatch?

Store responsibility - Accessible method: Yes, before dispatch. Once shipped, the purchase proceeds through the return terms in the Refund Policy.

When is an order normally delivered?

How we apply this - Policy-based responsibility: Processing normally takes 1-2 business days, followed by an estimated 4-6 business days of carrier transit.

What is the current delivery market?

How this rule works - Focused support: Orders are delivered only to United States addresses, and standard shipping is free for every US order.

Store contact information

What to expect - Verified clarification: Requests connected with this policy are handled by gocontigo using the details listed here.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigolilac.shop

Phone: 512-743-7642

Physical and return address: 12425 Golden Knight Cir, Orlando, Florida, 32817, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).